Policies & Procedures

2016-2017 RULES AND POLICIES  

                                                          
YEAR ROUND PRESCHOOL/INSTRUCTIONAL PROGRAM                                                              

  • We offer a year round gymnastics program with monthly tuition payments.
  • Monthly tuition is based on an average of four classes per month.
  • If five classes are available, we do not increase tuition. If three classes are available, we do not pro rate.
  • Customers can conveniently register for our programs online, over the phone or in person.

 MONTHLY TUITION                                                              

  • Tuition is paid monthly and due on the 1st of the month.
  • If tuition is not paid by the 5th a late fee will be applied.
  • If tuition is not paid by the 10th student/s will be dropped from class/es, and the spot will go to the next participant on the wait list.
  • Tuition can be paid by Check, Credit Card or Cash.
  • We offer monthly automated billing by credit card payment.
    • Automatic billing is run every month on the 25 for the following month.
    • If you wish to withdraw from automatic billing you must contact us by the 20th of the month to have automatic billing stopped.
    • Changes to your credit/debit card must be made by the 20th of the month.
  • Declined Credit/ Debit card payments
    • If declined you have 10 days to pay and or make payment arrangements before students will be dropped from class.
  • If you wish to withdrawal after payment has been processed, a credit can be applied to your account for the use of any gym services. (NO REFUNDS WILL BE ISSUED)

CLASS SCHEDULES/COACHES                                                              

  • Class schedule is subject to change and is based on enrolment and coach availability.
    • There is a 3 student minimum for a class to run.
    • You will be notified if a class will be closed and other class options will be available for you.
    • If no class is available, your child will be wait listed in a class and your tuition will be credited to your account until a class becomes available. (NO REFUNDS WILL BE ISSUED)
  • Coaches are subject to change.
    • We will make every effort to notify you of coaching changes.

  REGISTRATION FEE                                                             

  • This is an annual fee you pay when you initially enroll.
    • Reoccurs every year on your anniversary month.
    • If you paid in October of 2016, are on automatic billing, your registration fee will be added to your Sept 25th billing for October 2017.
    • Not on automatic billing, it will be added to your anniversary months bill.
    • $42.50 + tax per student
    • Family Registration fee 3 or more students 100.00 + tax
  • Registration fee covers administrative costs, student materials & goods, and student/athlete secondary insurance.
  • Registration fee will never be discounted our prorated.

REGISTRATION CARD                                                              

  • A signed hard copy registration card with email address must be completed with enrolment.

CUSTOMER CORRESPONDENCE                                                              

  • Email is our primary form of customer correspondence.
    • Email address can be added in you online account or on your hard copy registration form.
  • Phone calls
  • U.S. Mail

 DISCOUNTS & PRO RATE                                                              

  • We offer several discounts.
    • Pre Pay discount- 10% if you pay 3 months in advance.
    • Sibling Discount- 10% off second child, 15% off 3rd, 4th, 5th child etc.
    • Second Class Discount- 50% off second class enrolment.
  • Discount Rules
    • Discounts applied to the lesser tuition fee.
    • Registration fee is never included in discounts
    • The greatest discount will be awarded, discounts will not be compounded.
  • Pro-Rated classes-
    • Classes will be prorated if you begin after the first class of the month and is based on the numbers of class left in the month.
    • Classes will not be pro-rated if there are only 3 class in any given month.
    • If you wish to withdraw after payment has been processed, a credit can be applied to your account for the use of any gym services (NO REFUNDS WILL BE ISSUED).

WITHDRAWALS                                                              

  • Withdrawals can be submitted at any time.
    • A withdrawal form must be submitted to the front desk by the 20th of the month for withdrawal to be effective for the next month.
    • A withdrawal will be effective for the next month if submitted during any given month.
    • Withdrawals received after the 20th are not guaranteed to be processed prior to next month’s billing and will subsequently be effective for the following month.
    • Refunds will not be given if withdrawing during a month, nor will a credit be applied to an account.
  • If you withdrawal and you are a pre-pay customer a credit will remain on your account for the remainder of your prepay. You may use this credit for any gym services. (NO REFUNDS WILL BE ISSUED)

NO CLASS DATES / NO MAKE UPS    

For 2017  Holiday dates, see the CMRF Calendar

  • Holidays are taken into consideration when making our class schedule and calendar. Therefore make-ups are not provided on the following Holidays
    • September  – Labor Day
    • November  – Thanksgiving Break
    • December  – Christmas Break
    •  May – Memorial Day
    • July 4th -Summer Break
      • see our calendar page for specific dates

INCLEMENT WEATHER CANCELLATIONS                                                              

  • In circumstances where weather may pose a safety concern classes will be canceled.
    • An email will be sent if classes are going to be canceled
    • Cancelations will be posted at chalkymountain.com and on Facebook.
    • Makes up will be available if classes are canceled due to inclement weather.

MAKE-UPS / FREE TRIALS                                                              

  • You may schedule a make-up class if you miss your regularly scheduled class.
    • Make ups must be done within the month class was missed.
    • Make ups will not carry over to the next month unless the missed class occurs on the LAST day of the month and the child has not withdrawn from classes.
    • It is the customer’s responsibility to schedule and attend make-ups.
    • If you do not use our make-up procedure, you essentially forfeit that week’s class.
    • We have made make up slots available in every class and you may schedule your make up in advance.
    • We encourage you to call ahead if you are going to miss a class so that an additional make up spot can be noted for that day.
  • We offer a free trial in any of our classes.
    • Trials are a great way to find out about our programs.
    • We can evaluate for appropriate level from a trail class.
    • Trials are a free class we offer to encourage participation in gymnastics.
    • To schedule a free trial call or email us.

WAITLIST                                                              

  • If a class day/time is not available due to full enrollment you can be placed on a wait list.
    • Wait list spots are filled in the order they were added to the wait list.
    • When a wait list spot opens you will be e-mailed a notice of the opening
    • You have 48 hours to respond to the notice.
    • If you do not respond we will offer the spot to the next student in line.
  • You can sing up for our wait list online, or you can call and we will do it for you.

INJURIES                                                              

  • Injuries can and do happen in sport and in daily life.
    • If your child is injured, please inform the front desk.
    • NO REFUNDS will be given. If the injury occurs after monthly tuition has been paid, participation is no longer feasible, and make-ups are not applicable, a credit may be applied to your account.
    • When the injury is healed and the student is ready to return to class, please call to get re-enrolled in the appropriate class.

PARENT VIEWING RULES                                                              

  • We encourage parents and family members to stay and watch the gymnastics class.
    • Parents and family members must watch from our designated viewing areas.
    • Parents are not allowed on gym floor unless they are in a parent participant class.
    • We provide a comfortable and accommodating viewing area for your convenience.
    • We ask that you do not “coach” or direct from the viewing areas as this poses a distraction and safety concern.
    • Please notify coach prior to the start of class if you need to pull your child early.
    • Please speak with the coach before or after class if there are any issues regarding class.
    • Please speak with the front desk if there any concerns that need immediate attention.

FACEBOOK                                                              

  • “Like” Chalky Mountain Rocket Factory on Facebook to receive up-to-date information and see photos and videos of activities at the gym.

Chalky Mountain Rocket Factory, Inc. Policies are Subject to Change

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816.407.7775

640 Haines Drive
Liberty, MO 64068