Policies & Procedures
Year-round Preschool & Instructional Program
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We offer a year round gymnastics program with monthly tuition payments.
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Monthly tuition is based on an average of four classes per month.
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If five classes are available, we do not increase tuition. If three classes are available, we do not pro rate.
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Customers can conveniently register for our programs online, over the phone or in person.
Monthly Tuition
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Tuition is paid monthly and due on the 1st of the month or at the time or registration.
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If tuition is not paid by the 5th a late fee will be applied.
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If tuition is not paid by the 10th student/s will be dropped from class/es, and the spot will go to the next participant on the wait list.
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Tuition can be paid by Check, Credit Card or Cash.
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We offer monthly automated billing by credit card payment.
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Automatic billing is run every month on the 25 for the following month.
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If you wish to withdraw from automatic billing you must contact us by the 20th of the month to have automatic billing stopped.
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Changes to your credit/debit card must be made by the 20th of the month.
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Declined Credit/ Debit card payments
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If declined you have 10 days to pay and or make payment arrangements before students will be dropped from class.
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If you wish to withdrawal after payment has been processed, a credit can be applied to your account for the use of any gym services. (NO REFUNDS WILL BE ISSUED)
Class Schedules / Coaches
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Class schedule is subject to change and is based on enrolment and coach availability.
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There is a 3 student minimum for a class to run.
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You will be notified if a class will be closed and other class options will be available for you.
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If no class is available, your child will be wait listed in a class and your tuition will be credited to your account until a class becomes available. (NO REFUNDS WILL BE ISSUED)
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Coaches are subject to change.
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We will make every effort to notify you of coaching changes but may not be able to do so in some circumstance’s.
Registration Fee
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This is an annual fee you pay when you initially enroll.
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Reoccurs every year on your anniversary month.
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If you paid in October, are on automatic billing, your registration fee will be added to your Sept 25th billing for October.
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Not on automatic billing, it will be added to your anniversary months bill.
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$42.50 + tax per student
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Family Registration fee 3 or more students 100.00 + tax
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Registration fee covers administrative costs, student materials & goods, and student/athlete secondary insurance.
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Registration fee will never be discounted our prorated.
Registration Agreement
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Upon registration you will need to sign and agree to our policies and procedures.
Customer Correspondence
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Email is our primary form of customer correspondence. Info@chalkymountain.com
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Phone calls (816-407-7775) Leave us a message, but we prefer email
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U.S. Mail
Discounts & Pro-Rates
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We offer several discounts.
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Sibling Discount- 10% off second child etc.
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Second Class Discount- 50% off second class enrollment.
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Discount Rules
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Discounts applied to the lesser tuition fee.
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Registration fee is never included in discounts
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The greatest discount will be awarded
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Discounts will not be compounded
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Second Class will not be discounted in addition to this discount.
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Pro-Rated classes-
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Classes will be prorated if you begin after the first class of the month and is based on the numbers of class left in the month.
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Classes will not be pro-rated if there are only 3 class in any given month.
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2nd class will not be prorated more than 1 week.
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If you wish to withdraw after payment has been processed, a credit can be applied to your account for the use of any gym services (NO REFUNDS WILL BE ISSUED).
Withdrawals
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Withdrawals can be submitted at any time.
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A withdrawal form must be submitted to the front desk by the 20th of the month for withdrawal to be effective for the next month.
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A withdrawal will be effective for the next month if submitted during any given month.
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Withdrawals received after the 20th are not guaranteed to be processed prior to next month’s billing and will subsequently be effective for the following month.
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Refunds will not be given if withdrawing during a month, nor will a credit be applied to an account.
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If you withdrawal and you are a pre-pay customer a credit will remain on your account for the remainder of your prepay. You may use this credit for any gym services. (NO REFUNDS WILL BE ISSUED)
No Class Dates / No Make Ups
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Holidays are taken into consideration when making our class schedule and calendar. Therefore make-ups are not provided on the following Holidays
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September – Labor Day
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November – Thanksgiving Break
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December – Christmas Break
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May – Memorial Day
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July 4th -Summer Break​
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Inclement Weather / Cancellations
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In circumstances where weather may pose a safety concern classes will be cancelled.
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An email will be sent if classes are going to be cancelled
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Cancellations will be posted on Facebook.
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Make ups will be available if classes are cancelled due to inclement weather.
Make-ups / Free Trials
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You may schedule a make-up class if you miss your regularly scheduled class.
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Make ups must be done within the month class was missed.
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Make ups will not carry over to the next month unless the missed class occurs on the LAST day of the month and the child has not withdrawn from classes.
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It is the customer’s responsibility to schedule and attend make-ups.
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If you do not use our make-up procedure, you essentially forfeit that week’s class.
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We have made make up slots available in every class and you may schedule your make up in advance.
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We encourage you to call ahead if you are going to miss a class so that an additional make up spot can be noted for that day.
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We offer a free trial in any of our classes.
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Trials are a great way to find out about our programs.
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We can evaluate for appropriate level from a trail class.
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Trials are a free class we offer to encourage participation in gymnastics.
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To schedule a free trial call or email us.
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Waitlist
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If a class day/time is not available due to full enrollment you can be placed on a wait list.
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Wait list spots are filled in the order they were added to the wait list.
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When a wait list spot opens you will be e-mailed a notice of the opening
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You have 48 hours to respond to the notice.
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If you do not respond we will offer the spot to the next student in line.
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You can sign up for our wait list online, or you can call and we will do it for you.
Injuries
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Injuries can and do happen in sport and in daily life.
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If your child is injured, please inform the front desk.
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NO REFUNDS will be given. If the injury occurs after monthly tuition has been paid, participation is no longer feasible, and make-ups are not applicable, a credit may be applied to your account.
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When the injury is healed and the student is ready to return to class, please call to get re-enrolled in the appropriate class.
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Parent Viewing Rules
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We encourage parents and family members to stay and watch the gymnastics class.
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Parents and family members must watch from our designated viewing areas.
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Parents are not allowed on gym floor unless they are in a parent participant class.
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We provide a comfortable and accommodating viewing area for your convenience.
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We ask that you do not “coach” or direct from the viewing areas as this poses a distraction and safety concern.
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Please notify a coach prior to the start of class if you need to pull your child early.
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Please speak with the coach before or after class if there are any issues regarding class.
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Please speak with the front desk if there any concerns that need immediate attention.
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Facebook & Instagram
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“Like” Chalky Mountain on Facebook and Instagram to receive up-to-date information and see photos and videos of activities at the gym.
* Chalky Mountain Policies are Subject to Change